Predictable, cost-effective IT support for your branch offices.
We provide medium sites with a dependable IT rhythm, scheduling regular onsite visits to keep local operations running smoothly while maintaining a safety net for urgent interventions.
Medium-sized branch offices often fall into a frustrating support gap.
They are too large to rely purely on remote support, but their lower ticket volume simply does not justify the cost of a full-time, dedicated onsite technician.
As a result, non-critical hardware issues pile up over weeks, slowly eroding local employee productivity, while IT budgets are wrecked by paying premium, unpredictable ad-hoc rates every time a technician is dispatched for routine maintenance.
Designed specifically for sites that experience a lower volume of expected IT tickets, Schedule Support provides a predictable, regular IT presence without the overhead of a full-time employee.
A dedicated technician’s visit is systematically scheduled directly at your site for 1 to 3 days per week.
All low-priority tickets and accumulating non-critical issues are efficiently handled and cleared out on those scheduled days.
You are never left stranded. Higher priority tickets that occur outside the scheduled window trigger a robust escalation path.
Escalated critical issues are seamlessly handled via our global dispatch support, guaranteeing Next Business Day (NBD) or higher service levels.
We replace unpredictable dispatch costs with a structured, reliable rhythm that keeps your regional offices operating flawlessly and your budgets strictly controlled.
Perfectly calibrated for locations with a lower volume of expected tickets, ensuring you only pay for the specific coverage you actually need.
Routine and low-priority tickets are systematically cleared out on scheduled days, keeping the site healthy and your employees happy.
A built-in escalation pathway ensures that if a critical failure occurs on an “off-day,” it is immediately resolved with guaranteed SLAs.
Discover how we established an effective, right-sized global delivery model across 200+ locations for a Finnish global leader in smart technologies, proving our ability to seamlessly support diverse, distributed secondary offices rather than just large headquarters.
Build a comprehensive, right-sized support model across your entire global real estate portfolio by seamlessly connecting your scheduled visits with our broader IT ecosystem.
Leverage a seamless escalation pathway for urgent, out-of-schedule issues to guarantee business continuity.
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The natural, scalable evolution for your site when its headcount outgrows the scheduled support model.
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Further optimise your regional IT budgets by covering the hardware lifecycle at your medium sites.
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Get absolute clarity on how we schedule, deploy, and manage recurring IT support to protect your mid-sized locations.
It is engineered specifically for medium sites that have a lower volume of expected tickets, bridging the gap between ad-hoc dispatch and full-time staff.
Visits are scheduled directly at the site for 1 to 3 days per week, perfectly calibrated to your specific ticket volumes and requirements.
Higher priority tickets are immediately handled via our robust escalation path to dispatch support, providing Next Business Day (NBD) or higher support levels.
Do not let the “middle-child” dilemma drain your IT budget or your branch’s productivity.
Optimise your branch office IT support schedule with our global team today.
What to expect from your consultation:
Volume Assessment: We analyse your branch ticket data to determine if 1, 2, or 3 days per week is the optimal cadence.
Escalation Mapping: We define the exact SLAs (e.g., NBD) for critical issues that occur outside of your scheduled days.
Reporting Integration: We detail how our EFU (Engineer Follow-Up) tool will explicitly monitor and report on the attendance and efficiency of these scheduled visits.
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About Selfoss
Discover how we evolved into Fujitsu’s dedicated Global Program Management Office, built to orchestrate complex physical IT logistics for multinational enterprises.
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