Elevate the employee experience with a dedicated IT Bar.
We provide large corporate locations with a prominent, physical service centre where employees receive immediate, face-to-face assistance from dedicated experts.
Relying strictly on remote support queues often causes prolonged downtime for simple, everyday hardware issues.
High-value employees waste precious hours trying to troubleshoot their own devices, while impersonal, rigid ticketing systems foster a negative perception of internal IT.
This disconnect drains productivity and damages morale at your most important corporate headquarters.
Designed specifically for large corporate sites, the IT Bar is a physical service centre positioned in a prominent location, built to deliver a frictionless user experience.
Staffed continuously during business hours to ensure immediate availability for your workforce.
End-users never have to navigate complex portals; our professionals log all support tickets directly on their behalf.
Technicians have the flexibility to visit users directly at their desks if an issue requires hands-on troubleshooting.
We transform the perception of IT by delivering a high-touch, welcoming, and premium user experience.
We replace fragmented remote support queues with a dedicated, face-to-face IT experience designed to keep your high-value workforce moving.
Employees get instant, face-to-face help without the frustrating barrier of a digital ticketing queue.
We establish a physical, welcoming hub that elevates employee satisfaction and keeps them productive.
Our staff are not chained to the desk; they actively resolve complex physical workstation setups in person.
Discover how we provided a consistent, high-touch IT Bar experience across a Finnish global leader in smart technologies, supplemented by a dedicated VIP service to drastically improve end-user satisfaction and productivity.
The IT Bar is just one component of a resilient on-site IT strategy.
Seamlessly connect your walk-up centre with our broader ecosystem of field services.
Deploy dedicated onsite technicians to manage high-volume ticketing and infrastructure maintenance across your wider corporate campus.
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Embed certified, full-time IT professionals directly into your teams to augment your internal capabilities.
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Utilise your IT Bar as a central, secure hub for the seamless distribution of upgraded devices to your workforce.
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Get clarity on how we deploy, manage, and scale your physical walk-up IT support.
It is engineered specifically as a starting point for solutioning at large sites with high employee density.
No.
To ensure a premium experience, all tickets are logged directly by the IT Bar staff.
Your IT staff can leave the IT Bar to visit users directly at their desks within the site to provide support.
They are staffed continuously during standard business hours.
Transitioning to a walk-up IT Bar model requires precise planning, from staffing ratios to physical footprint design.
Do not leave your employee experience to chance.
Discuss establishing a dedicated IT Bar at your major corporate locations with one of our global solutions architects today.
What to expect from your consultation:
Site Assessment: We evaluate if your current headcount justifies a dedicated physical space.
Operational Integration: We map out how our staff will integrate with your existing ITSM ticketing tools.
Custom Deployment Plan: We provide a roadmap for staffing, launch, and continuous service improvement.
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About Selfoss
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