Transition from simply buying “tickets” to implementing a tailored, scalable on-site strategy.
We provide the exact operational model required to keep your employees productive and hardware operational, no matter where they are in the world.
Scaling a multinational workforce often results in a fragmented IT support structure.
IT leaders are consistently forced to balance the high costs of central dispatch with the unreliability of local vendors, leading to operational blind spots and frustrated end-users.
The administrative and compliance nightmare of managing dozens of local IT contracts.
Headquarters gets premium support, while remote branches suffer from slow, disjointed fix times.
The inability to quickly ramp up or down technical staff during seasonal peaks or major business changes.
We right-size your IT support. From high-density corporate campuses to remote retail branches, Selfoss deploys the exact operational model required to match your site size, end-user count, and criticality.
Premium walk-up service centres for large headquarters.
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Dedicated onsite staff during business hours for large or clustered sites.
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Predictable scheduled visits 1-3 days per week for medium-sized branches.
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Highly responsive, ticket-based field technicians for smaller or remote sites.
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Embedded, full-time onsite IT staff worldwide to augment your internal teams.
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You manage the collaboration between customers and partners end-to-end, eliminating the need to fly central IT staff out to remote locations or juggle multiple regional vendors.
By consolidating your global field services under the Selfoss GPMO, you gain a single point of accountability, standardised service delivery across 200+ countries, and predictable IT budgets.
Never lose sight of your global operations. Track global IT tickets, technician performance, and hardware faults instantly via our Global Service Portal.
Seamless integration with your existing ITSM tools, such as ServiceNow, ensures that your central helpdesk retains complete control, while our automated dashboards provide the actionable analytics you need to continuously optimise your support environment.
Get clarity on how we operationalise our global on-site support to protect your business continuity.
We offer a standard Next Business Day (NBD) response globally, with options to upgrade to a 4-hour critical response SLA depending on the specific region and operational requirements of your business.
Yes.
Operating across 200+ countries and territories requires deep local integration.
We ensure that our technicians can interact efficiently with your end-users, breaking down communication barriers and speeding up resolution times.
We offer flexible commercial models tailored to your chosen service.
This ranges from flat-fee retainers for Full-Time Technicians and Campus Support, to predictable consumption-based (pay-per-ticket) pricing for our global Dispatch Support.
Global Field Services
Hardware Lifecycle
Infrastructure & Projects
The Industries We Work With
Retail & Hospitality
Corporate Enterprise
Industrial & Logistics
About Selfoss
Discover how we evolved into Fujitsu’s dedicated Global Program Management Office, built to orchestrate complex physical IT logistics for multinational enterprises.
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Meet The Leadership
Get to know the strategic minds, deployment architects, and logistical experts who ensure your global infrastructure never misses a beat.
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Global Network Coverage
Explore our interactive map and see how our four strategic hubs manage deployments across more than 200 countries and territories.
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Careers at Selfoss
Join the engine behind global IT operations. We are continually looking for brilliant project managers and engineers to join our international hubs.
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Featured Case Studies
Strategic Insights
